Question 1

Is there a free plan?

Accepted Answer

Yes. The Free plan gives you 190 free transcription minutes (one-time, lifetime) with no credit card required, and includes AI summaries, search, and export.

Question 2

Do all plans include every feature?

Accepted Answer

Search, summaries, export, and API access are available on every plan. Workspace features vary by plan; higher tiers add more minutes, translation, sharing, and automation.

Question 3

What counts as a "minute"?

Accepted Answer

One minute of video or audio you transcribe uses one transcription minute from your available transcription allowance.

Question 4

Can I change plans anytime?

Accepted Answer

Yes. Plans are month-to-month, so you can move up as your needs grow or down if they shrink.

Question 5

Do my free minutes expire?

Accepted Answer

No. Your 190 free transcription minutes (one-time, lifetime) never expire — use them whenever you like. Paid plan minutes renew with each monthly billing cycle.

Question 6

Why don't you offer refunds?

Accepted Answer

Every account gets 190 free transcription minutes (one-time, lifetime) — no credit card required. This is enough to fully evaluate transcription quality, AI summaries, and semantic search before purchasing.

Question 7

Is my data secure?

Accepted Answer

Data sent to Libraryminds through the website and API is encrypted in transit, and we use encryption at rest and access controls appropriate to the data and service involved. Uploaded source files are deleted automatically after processing. Libraryminds does not use your content to train AI models or submit your content for model training, and shares only the information needed to operate the service or provide the feature you request.

Question 8

Can I buy extra minutes without upgrading?

Accepted Answer

Yes. You can add a minutes top-up anytime from your billing page. Plans simply give better per-minute value.

Question 9

Which plans include Google Drive auto-save?

Accepted Answer

All individual plans, including Free. Connect Google Drive in Settings and turn on auto-save to save each new transcript as a Google Doc in your Drive. It isn't available for Business workspaces yet.

Question 10

Do you accept international payments?

Accepted Answer

In supported countries, yes. Libraryminds accepts international Visa and Mastercard cards there, and payments are processed in INR; your bank converts at the current rate. Paid plans aren't available in every country yet; the Free plan is available everywhere.